RETURNS

REQUESTING A RETURN

For all Returns, please head to our Returns Portal HERE. You will need your order number and the email address you used to make your purchase.

European Customers only, please head to your designated Returns/Withdrawal Portal HERE.

GENERAL

Please note: if you (the customer) need to return any pieces back to us (we are located in Australia), it is up to the responsibility of the customer to pay for this return.

You can either send this back with your own choice of courier (at your own cost), or we can supply a label for you (at an additional cost, please see price list below). Please submit your return via the above Return Portal. Returns Labels can be provided through the portal, by either deducting the cost of the label from your refund or credit note amount, or by pre-purchasing when an exchange is selected.

In the unlikely event that you wish to cancel your order (or refuse order/return to sender) when this has already been shipped, any shipping charges (to/from) and duties/taxes incurred by us for returning your order will be deducted from your total refund. A $50 AUD processing and handling fee will also be deducted from your refund.

DUTIES & TAXES

Important: Orders to countries outside Australia (excluding the USA) may be subject to import duties and/or tax fees when it reaches your country in which LÉGOE unfortunately does not have control over and thus cannot be held responsible for. These costs will remain the responsibility of the customer. We recommend you contact your local customs regarding taxes and duties payable before placing your order to get an accurate estimate.

Duties & Taxes are non-refundable.

If the customer refuses to pay the duties/taxes imposed by their country and the parcel is returned to us as 'Return To Sender', both shipping charges and any duties/taxes that we incur both ways will be deducted from your total refund. A $50 AUD processing and handling fee will also be deducted from your refund.

RETURNS & EXCHANGES

We would like to make it as easy as possible for you to make a return or exchange* and as such we are happy to provide you with a refund or exchange* where goods:

• You have submitted your return request through the above Returns Portal
• Are sent back to us within 14 days of receiving your order
• Are accompanied with your proof of purchase or return slip provided by return portal
• Are returned in their original saleable condition with the original tags attached
• Have not been worn, washed or damaged.

*Please Note: We currently only accept exchanges for Australian and USA orders. All other international orders can lodge a return for either a store credit or refund, and then make a new purchase.

*Please Note: If your return does not comply with the conditions above, your item/s will not be accepted and returned to you at your cost.

HOW TO RETURN OR EXCHANGE

All Orders:

All returns are to be submitted through the above Return Portal links (at the top of this page) and simply follow the prompts. You can be supplied with a return label through our portal (at a reduced cost from market rate), or you are welcome to use your own shipping method and thus the cost is up to you. If you are choosing your own return shipping method, please ship your return to the below address:

LÉGOE HERITAGE
PO BOX 221
APOLLO BAY VIC 3233 AUSTRALIA

Please Note: If choosing your own return shipping method, we strongly recommend using a traceable method when returning goods to LÉGOE - if your return parcel to us is lost and you don't have any tracking details then we unfortunately are unable to process your return. Shipping costs associated with the return/exchange of items is considered the responsibility of the customer. 

International Returns (any return outside of Australia): Due to high international shipping costs, we kindly ask that you pack your return in the original reusable parcel bag your order arrived in. Please ensure your return is packaged as tightly/small as possible as we are charged on the size and weight of every parcel. We have capped all of our returns label prices as low as we possibly can. However, any returns that have been packaged with excess room, or are sent in half full boxes for example, will incur an extra fee for the excess in postage that we are charged. This amount will be deducted from your overall refund.

Any returning items that are not on their way back to us within 14 days of being received, will become void and you will have to submit a new return through the above Return Portal.

All accepted returns/refunds are applied to the original card or method of purchase. Please note that card refunds may take up to 10 business days for your bank to complete. This can vary greatly between card issuers and unfortunately we are unable to influence the speed of processing times.

If you have made a purchase using a Gift Card/Store Credit, when selecting a refund, the funds will be returned to the original Gift Card that was used to make the purchase.

EXCHANGES

International Orders (excluding the USA):

We only offer exchanges for USA orders. We are unable to process exchanges for any other international orders. If you wish to exchange a size or style, we recommend you make a new purchase (to avoid any shipping delays and potential items going out of stock) and return your original order for a refund.

Australian Orders:

If you need to exchange an item, it's up to the customer to cover the cost to send back your item(s), but we will cover the cost to send out your new/exchanged item(s).

Please allow up to 14 days for exchange. All exchanges are shipped out via standard shipping. If you would like your exchange shipped with express post this will be $15 and you will need to contact our Customer Service team after submitting your return in our Returns Portal to have your shipping upgraded.

INSTANT EXCHANGES – Australian orders have the option to select an Instant Exchange. This option allows your exchange to ship from our warehouse before your return is received back. You will be required to create an account with Refundid to access this option. If your original return is not sent back to us 14 days after submitting your instant exchange, you will be charged for the item that has not been returned.

USA Orders:

If you need to exchange an item, it's up to the customer to cover the cost to send back your original item(s). You will also be charged our shipping cost to send your new exchange back to you. The cost to send out your new exchange item to you will be charged in the Return Portal and is currently the same as our regular shipping cost of $20USD.

Your exchange will be shipped once your original return has been received back to our warehouse and our Team has approved your return. DHL shipping estimates apply – please see our Shipping page.

SALE/DISCOUNTED ITEMS

Please be advised that we do not offer refunds or exchanges on 'Final Sale' items. 'Final Sale' items are final so we recommend choosing carefully. If you need any help with sizing, please contact our Customer Care team.

For exchanges on promotional/discounted items (eg orders that have used Welcome Offers), we allow exchanges in size for the same product/colour only. If you are after an alternative style or colour for the item(s) you are wanting to return/exchange, you will be issued with either a refund or credit note for the actual price paid (so price less any discount codes used at the time of purchase).

FAULTY/INCORRECT ORDERS

We sincerely apologise for any inconvenience and disappointment that may be caused by receiving a faulty or incorrect piece in your order. 

Our Team packs every order carefully along with running quality checks on all orders before they are dispatched, however mistakes can still occur due to human error.

In the case that this does happen, please email our Customer Service Team at info@legoeheritage.com with as much detail as possible and any images that will help our team to fix this up in a timely manner for you.

Any items that are deemed faulty by our team or are incorrect, we will cover the cost to send these back to us. Please do not submit these returns through the Returns Portal or you will be charged for a Return Label.

RETURN LIMIT

LÉGOE cannot accept returns that have been purchased through an external boutique. If you have any further questions on shipping, please email our Customer Care team at info@legoeheritage.com

COST OF RETURN

Australia - $15.00AUD

International (using DHL Express)**
USA - $50USD
Canada -$70CAD
NZ - $25NZD
UK - $40GBP
EUROPE - $45EURO
SINGAPORE - $40SGD
UAE - $120AED
Rest of the World- $85AUD

**Due to current fuel shortages & thus fuel levies that have been imposed by DHL, any return parcels over the weight of 4kg will not have the option to purchase a DHL return label in our portal. We can still provide you with a return label, however our Team will quote and provide these for you. Please contact our customer service team (info@legoeheritage.com) with your order number and the items you are returning, so we can let you know a price and let you know next steps for lodging your return.