RETURNS & EXCHANGES
We would like to make it as easy as possible for you to make a return or exchange and as such we are happy to provide you with a refund or exchange where goods:
- Are returned to us within 7 days of delivery
- Are accompanied with your proof of purchase
- Are returned in their original saleable condition with the original tags attached
- Have not been worn, washed or damaged; and
- A Return Authorisation (RA) Number has been approved and is accompanied with your return form (sent with your original order)
HOW TO RETURN OR EXCHANGE
Contact us via email (email@example.com) to request a return authorisation (RA) number. Please confirm whether you wish to exchange for an alternative size or return as a refund. Once your return/exchange has been approved, we will email you with an RA number. Please complete the returns form and post with your goods to:
PO BOX 221
APOLLO BAY VIC 3233
Any returns/exchanges that are not delivered back to us within the 7 day window will become void and you will have to contact us again for your return/exchange to be approved and to receive a new RA Number.
Please note: we strongly recommend using a traceable method (i.e. express post) when returning goods to LEGOE. Shipping costs associated with the return/exchange of items is considered the responsibility of the customer.
Please allow up to 14 days for exchange. All exchanges are shipped out via standard shipping. If you would like your exchange shipped with express post this will cost you an additional $15 and you will need to inform us when you request your RA number.
All accepted returns/refunds are applied to the original card or method of purchase. Please note that card refunds may take up to 10 business days for your bank to complete. This can vary greatly between card issuers and unfortunately we are unable to influence this.
Please be advised that we do not offer refunds or exchanges on sale items. Sale items are final so we recommend choosing carefully.
For exchanges on promotional/discounted items, we allow exchanges in size for the same product/colour only. If you are after an alternative style or colour you will be issued with a credit note for the value of the original purchase price of the piece you are wanting to return/exchange.
LEGOE. cannot accept returns that have been purchased through an external boutique.