Please note: if you (the customer) need to return any pieces back to us (for a refund, credit note or exchange), it is up to the responsibility of the customer to pay for this return. Currently the cost to return items if you are from overseas (eg USA, CA), is really high which is unfortunately out of our control and we will not be responsible for covering any return shipping fees. We advise taking this into consideration before purchasing anything.
Orders placed on a weekday will be shipped within 24 hours of the next business day (e.g. if placed at 1pm on a Monday, your order will go out on the Tuesday afternoon assuming Tuesday is not a public holiday). Orders placed on a weekend or public holiday will be shipped on the next working business day. Order placed in the morning before 12pm usually get shipped that same day assuming it's not a weekend, public holiday or sale period.
LEGOE. offers FREE STANDARD Shipping on all Australian orders over $200. For Australian orders under $200, Standard Shipping is $9.90.
Express Shipping is also available for a flat rate of $15 however if your order is over $500, Express Shipping is FREE.
LEGOE. orders are shipped via Australian Registered Post.
Once your order has been shipped, delivery timeframe for Express Shipping is the 1-2 working days (depending on your location) and Standard Shipping is 2-7 working days (depending on your location). For locations outside of metropolitan areas, please allow an additional 2-4 business days for delivery.
Please note: delivery dates supplied are an estimate only and there may be a delay during busy periods such as sales time, Christmas & the current Covid environment.
Upon shipment, customers will be notified via email with their tracking number. To track your purchase, you can log onto auspost.com.au/track and follow the prompts.
LEGOE. offers FREE EXPRESS Shipping on all International orders over $350. For International orders under $350, a shipping fee of $20 AUD is applicable for NZ and $30 AUD for Rest Of World.
For International Shipping, LEGOE. uses DHL Express. Due to custom requirements we cannot deliver to PO Boxes overseas, so we will require either a business or private street address.
Delivery timeframe for International Shipping is 5-7 business days (depending on your location). For locations outside of metropolitan areas, please allow an additional 2-4 business days for delivery.
Please note: delivery dates supplied are an estimate only and there may be a delay due to custom charges and clearance procedures within your country, and/or a delay during busy periods such as sales time, Christmas & the current Covid environment.
Orders to countries outside Australia may be subject to import duties and/or tax fees in which LEGOE. unfortunately does not have control over and thus cannot be held responsible for. These will remain the responsibility of the customer. We recommend you contact your local customs regarding taxes and duties payable before placing your order to get an accurate estimate.
If the customer refuses to pay the duties/taxes imposed by their country and the parcel is returned to us as 'Return To Sender', shipping charges we incur both ways will be taken off any refunds requested on the customer's order.
Upon shipment, customers will be notified via email with their tracking number.
For our New Zealand customers, once your parcel hits your country, please track this via your countries local postal service:
New Zealand - nzpost.co.nz
If you've purchased a pre-order item together with an in stock item, these items will be shipped together once the pre-order item(s) are back in stock. You may request to have your in stock item shipped earlier by contacting us to arrange an additional shipping fee.
If you have any further questions on shipping, please email firstname.lastname@example.org.